PatPat Reviews 2024 | Is PatPat Legit? Safe? All You Need to Know

Is PatPat Legit?

PatPat is an online shop for kids’ clothes. It’ll be quite a task for new moms to not get tempted to buy all those super cute clothes on the Patpat website. But quality and style should equally matter when it comes to babies’ clothes.

Now the first question that comes into your mind as a new mom and online shopper must be, Is Patpat Legit? Is it safe for your child?

If you want an honest review without all the fancy sales talk, you’re in the right place! Let’s keep it real and straightforward as we talk about prices, cute styles, quality, and what buyers really think about it. No hype, just a friendly and unbiased discussion to help you decide if PatPat is your cup of tea. So, stick around and let’s dive in together!

What Is Patpat?

PatPat is an online store with lots of clothes and accessories for kids. They sell trendy outfits and cute things for your home too. It’s a place where you can find cool stuff at reasonable rate.

PatPat is mainly known for selling super cool clothes for kids at affordable prices. So, if you want to update your kid’s wardrobe or decorate your home without burdening your pocket, you can check out what PatPat has to offer. 

Where Is Patpat Located?

Patpat is located in Mountain View, CA, United States. The brand was established in 2014 by two Dads ( surprising?) named Albert Wang and Ken Gao.

 Patpat Full Address- 650 Castro Street, Suite 120-458, Mountain View, CA.

Is Patpat a Sustainable Company?

PatPat wants to be a part of a world where sustainable kids’ clothing is accessible to every family. They want to contribute to environmental responsibility. Their sustainability highlights and efforts aim to pave the way for a better future for all.

• Packing the Sustainable Way

PatPat is on a mission toward 100% GRS-certified packaging materials, showcasing a dedicated commitment to sustainable practices.

• Minimizing product production 

Driven to create a better world for kids and mothers, PatPat aims to minimize product environmental footprints, ensuring product quality, and safety, and promoting green lifestyles.

• Smart Energy in Warehouses

PatPat’s commitment to energy efficiency includes implementing sensor lights and using battery-powered forklifts, making their smart warehouses optimized for energy efficiency and streamlined workflow.

• Automation for a Greener Warehouse

With automatic sorting machines and autonomous mobile robots, PatPat’s warehouse enhancements have significantly boosted efficiency, reducing both workload and energy consumption.

• Initiatives Against Greenhouse Gas Emissions

PatPat is actively working on establishing a greenhouse gas emission inventory, with plans to set reduction targets and roadmaps for better management and disclosure of emissions.

• Green Business Culture Promotion

From paperless offices and waste sorting to promoting public transport, PatPat actively encourages green practices. Their future plans include installing energy-efficient lighting systems and collaborating with eco-friendly suppliers.

• Revolutionizing Printing with Technology

PatPat embraces modern Digital Printing technology over traditional methods, resulting in reduced water and power consumption, thus minimizing the environmental impact.

In summary, PatPat’s sustainability initiatives underscore a dedicated effort to bring about positive environmental change. 

Is Patpat a Legitimate Website? Patpat Overview

Is Patpat a legitimate company? The short answer is Yes. Patpat has been in the fashion market for the last 10 years. I don’t think a scam company can last that long! Now let’s know a little more about Patpat.

Here I mainly tried to focus on the information that I found on the official website. So before I give you my detailed opinion on Patpat, you need to go through this. 

• Straight Forward Approach

PatPat has a straightforward mission – to enhance clothing options for their children. Today, this commitment extends globally, providing families with accessible styles that won’t strain the wallet.

• Distinctive Styles, Global Reach

PatPat takes a unique approach, disrupting traditional retail and employing innovative supply chain practices to make unique styles available to families across 140+ countries. 

• Standout features include

30,000+ Styles: A diverse collection of clothing and more.

21 Million + Happy Customers: A trusted choice for families worldwide.

29+ License Partnerships: Collaborations for added flair.

326,000+ Positive Reviews: Real satisfaction from real people.

*The data is solely based on the information available on Patpat’s official website. 

• Behind the Scenes: Two Engineer Dads!

The masterminds behind PatPat – CEO Albert Wang and COO Ken Gao. Merging tech expertise with a deep parental connection, they bring a distinctive touch to everyday wear.

PatPat’s simple yet powerful equation combines super cute styles with super fun designs, creating more moments of happiness for families.

• Patpat’s Signature Collections

PatPat’s signature collection is where technology and family values converge to create uniqueness in everyday clothing.

Whether you’re a parent or someone in search of super cool clothes for kids, PatPat has made its place for years to be a go-to shopping destination.

Is Patpat Legit?

PatPat has been in the market since 2014. They have an authentic website with an A+ rating and the proper address of their office is available online. All of the above points are essential to understand whether a brand is legit or not.

They have earned recognition from various sources, including Daily Mom, FOX2 Detroit, Cafe Mom, Raising AD Kids, New York Post, GLAMOR, Harper’s Bazaar, and Weekly US. These acknowledgments affirm its presence in the media spotlight.

With a substantial social media following, PatPat has 2.8 million followers on Instagram and a significant 6.8 million followers on Facebook. This indicates a sizable online community engaging with the brand.

Customers really like PatPat! On Trustpilot, it has a great rating of 4.3 out of 5, based on 32,000 reviews. That’s great I think. Sitejabber also gives it a high rating of 3.99 out of 5, from over 8,000 reviews. So, lots of people are happy with PatPat.

But Trustpilot has 12% people rating the site 1 star. If we go through some of the other websites we will realize that a sizable amount of people aren’t happy with the company. The main reasons of their dissatisfaction is poor quality of product and the issue they had to face while tracking the product.

Having said that, most of the online brands receive mixed reviews from customers. Expectations of the buyers plays a crucial role in that matter. I mean, if you want top quality clothes at a very affordable price, it’s not very realistic.

There’s a higher chance that you will end up getting disappointed. But the quality of clothes should be the same as what the company claims to be on their official website. Otherwise that’s an issue. So, Patpat is an authentic company with a few drawbacks.

Patpat Customer Reviews

Now let’s have a look at what the customers feel. I have given both positive and negative customer reviews in their own words so that you can get a better idea.

POSITIVE REVIEWS

Customer Review 1

Rating: 4/5

“I got some cute outfits for my little one from PatPat, and they look really stylish. But the sizes run a bit small. So, I’d recommend ordering a size up to avoid any unnecessary hassle in future. Other than that, the clothes are adorable, and my kiddo looks super stylish in them.”

Customer Review 2

Rating: 4/5

“PatPat’s children’s clothes are trendy and stylish, no doubt. However, I noticed the quality isn’t as sturdy as I hoped. They’re fashionable, but I wish the material was a bit better. Still, my kids love the look, and I can’t deny they stand out in these cool outfits. Maybe a little improvement in the fabric would make it perfect.”

Customer Review 3

Rating: 3/5

“PatPat has some really stylish clothes for kids, and my little one looked adorable. However, I faced a couple of issues. First, the sizes were a bit small, and I had to exchange for a bigger size. Second, the quality was just okay; it didn’t meet my expectations. Despite the hiccups, the stylish designs kept me from giving a lower rating.”

NEGATIVE REVIEWS

Customer Review 01

Rating: 2/5

“I ordered from PatPat hoping for some cute clothes, but the delivery took ages, and when the items finally arrived, the quality was so disappointing. The sizes also ran small, which was frustrating. The material feels rough and itchy. Definitely not suitable for babies. Overall, it was an okay experience, but I don’t think I’ll be returning.”

Customer Review 02

Rating: 1/5

“My PatPat experience was a nightmare. The shipping was incredibly slow, and when the clothes eventually showed up, they looked nothing like the pictures online. The quality was terrible, and I am never going to make my baby wear these. Customer service was no help at all. Save yourself the trouble and shop elsewhere.

Patpat Pros and Cons

Pros

• Huge collection of super fashionable kids’ clothes.
• Sustainable Products.
• Very affordable prices.
• Free shipping on orders over $35.
• Free gifts for all new subscribers.
• 24/7 customer support.
• Safe and secured payment options with security certification are available on the official website.

Cons

• Size and quality may vary sometimes. 
• The company probably ships clothes from China but nowhere on the website it’s mentioned.
• No official phone number available on the website.

Patpat Shipping

Delivery can take up to 12 days and processing time isn’t included in the shipping time. Go to the “order status” section to track your order on the official website. 

Shipping Method	Costs	Delivery time
Express	$15.00 On orders over $129, shipping is free.	4-6 business days.
Standard	$5.90 On orders over $35, it’s free.	8-12 business days.

Patpat doesn’t ship to Alaska, Puerto Rico, Hawaii, and Guam yet. 

Patpat Return Policy

PatPat makes returning items easier, offering a straightforward process for dissatisfied customers. Here’s a breakdown of their return policy.

Return Window: PatPat accepts returns within 30 days after delivery.

Reasons for Return: If you’re unhappy with the size or quality of your items, PatPat provides an easy return or exchange process.

You need to contact their service team within 30 days for a successful return. For incorrect or damaged items, let the team know about the problem within 7 days. You need to provide clear photos of the damaged or incorrect product . Once verified, PatPat will promptly approve the refund or they will send a replacement.

Important Notes:

• Returned items must not be washed or used.
• After shipping the return, provide the express waybill and tracking number.
• Upon reaching the PatPat warehouse, the refund process will be expedited.
• For quicker processing, choose a refund via wallet, saving 5-12 days compared to the original payment method.

Follow these Steps to Return an Item

Step 1: Connect with PatPat’s Team

• When you want to return an item, start by getting in touch with PatPat’s team. 
• Use the live chat option. In the bottom right corner an icon is available. Click o that or contact them through phone or email.
• Share your Return SKU ID and Order ID, and if your item has quality or damage issues, including photos can help speed up the review process.

Step 2: Approval and Return Authorization

• Once you’ve initiated the return, the PatPat team will review your request.
• Once the approval is done, they’ll provide you the return address along with a RAN (Return Authorization Number).

** It’s crucial to write the given RAN on the package before sending it back to the provided return address.

Step 3: Confirm Shipment

• After sending the package, get the tracking number from the courier or take a photo of the express waybill. 
• Share this information with a PatPat customer service agent. 
• They will keep an eye on the package’s logistics, and once it reaches the warehouse, your refund will be promptly processed.

Following these straightforward steps ensures a hassle-free return process with PatPat. Remember, providing necessary details and keeping track of the shipment will help expedite the overall process.

Customer Support

For any queries or further assistance, customers can contact PatPat’s team, they’ll help you out. 

Also Read: Is Commense Clothing Legit? Here’s What You Need To Know Before Shopping

Patpat Refund: What to Do If I Haven’t Received My Refund Yet?

Refund Amount Details:

• PatPat allows free refunds for store credit (Exchange), but there is a restocking fee for refunds to the original payment method (Return).
• If you choose to drop off at a Happy Returns location, a 15% restocking fee per item applies. Alternatively, for box and ship items using a prepaid label, there is a $5.99 restocking fee per package.
• Discounts, points, vouchers, etc., provided during marketing campaigns are one-time use and cannot be returned after purchase.
• Refunded amounts for orders with promotions or discounts reflect the adjusted price paid. You can find these details in your order summary on your account.
• Shipping fees are refunded only if orders are canceled before packaging.

Refund Method Details:

• To prioritize security, PatPat credits refunds on returns only to the original payment method, whereas exchanges are refunded as store credit.

Also Check: Is Gilt Legit Or Scam? Read The Whole Comprehensive Guide

Haven’t Received Your Refund Yet? Here’s What to Do:

Typically, the entire refund process takes 7-15 business days. If you haven’t received your refund after 30 days, follow these steps:

• Check Your Bank Account

Refunds usually take 7-15 days to process. Wait a bit more and check your bank account to ensure the funds have been credited.

• Contact Your Bank or Credit Card Company

Occasionally, refunds may face delays. Reach out to your bank or payment platform to verify the status of the refund.

• Contact PatPat Customer Service

If it’s been over 3 weeks and you haven’t received your refund, contact the PatPat customer service team for prompt assistance.

Frequently Asked Questions About Patpat 

Is Patpat Worth It Or Not __Patpat Final Review

I hope by now you got the answer to your question __ “ Is Patpat legit or not?”

PatPat has both positives and negatives to consider. On the positive side, the platform offers trendy outfits at reasonable prices, gaining recognition globally through media features and a substantial social media following. However, some customers have reported sizing challenges and occasional concerns about the quality of the fabrics not meeting expectations. 

But I’d say they are worth at least a try considering the huge range of clothing options available on their website. They are super stylish and affordable too. Having said that, Whether PatPat is worth it depends on individual preferences, prioritizing style and affordability over potential sizing and quality issues. It’s a balance that users need to weigh based on their specific needs and priorities.