You must have heard of Halara, a online brand that’s attracting lots of eyeballs lately. Well thanks to social media platforms, within just a few years of establishment a right marketing strategy can give a brand worldwide exposure.
Founded in 2020 by Joyce Zhang in the middle of the pandemic peak, Halara has quickly climbed the ranks to become a go-to online destination for those seeking comfort without compromising on style.
Its surge in popularity is due to its unique, strategic presence on social media platforms, including TikTok and Instagram, engaging a wide audience with its eye-catching TikTok ads.
I was somehow influenced by their app too and decided to get a few dresses for myself. Now coming to this review, my focus will be on sharing an unbiased honest view of my personal experience with Halara.
Throughout this narrative, I tried to touch upon various aspects such as the brand’s approach to sizing, the efficiency of their standard shipping, and the overall customer service experience, including their return policy. I hope to provide a comprehensive Halara review that serves as a helpful guide for potential shoppers. So let’s start!
What I Ordered From Halara?
Diving into my Halara haul, I wanted to get a variety of items, from casual wear to workout wears. But for the very first time I decided to get only two to get a feel for their product range. Here’s a breakdown of what caught my eye and eventually made it into my shopping cart.
Casual and Workwear:
I ordered Pocket Wide Leg Work Pants for both, a more professional setting and a smart casual look, priced at $29.95.
Color- Rose tan
Size- XS-XL
Price- $29.95
Workout Gear:
I also got the Plush Crossover Hem Cropped Sports Top, which looked stylish and comfortable for workouts, though after receiving the product I realized that it was too tight due to its nylon-elastane blend making it quite hard to breathe.
Color- Lavender
Size- XS-XL
Price – $19.95
After receiving my order, which included the mentioned items, I was eager to see if the products lived up to their online presentation. So, without even wasting a second after receiving the parcel, I put the dresses on.
First Impressions of the Online Shopping Experience on Halara
So now I am going to give a detailed view of my experience with Halara. Read further to know what I liked or what I didn’t about the dresses and the platform.
Pocket Wide Leg Work Pants Review
Color- 15 different colors available for the same dress. I decided to get the Rose tan one.
Size – When it comes to size, Halara doesn’t have lots of options available. They even have a ‘ fat- tax’ which often causes controversies . XS to XL sizes are available on Halara.
Price- $29.95
Quality and Fit – No information is given about the quality of dress on the website which is a drawback. I still ordered it because of its 4.2 /5 rating based on 3k+ buyers’ reviews. However, after getting the product I was quite satisfied with the product quality. The material is comfortable and the fit is good. The high waisted jeans look great and I think it’s a good purchase.
Plush Crossover Hem Cropped Sports Tops Review
Color- 18 different colors are available including white, asparagus, fuschia purple and sun baked. I ordered the purple one.
Size – XS to XL sizes are available for this sports top.
Price- $19.95
Quality and Fit – As usual no description or the fabric of the top is mentioned on the website. I got the size M based on the size chart but it’s hella tight. It’s next to impossible to be comfortable in this top for a while let alone while playing sports or hitting the gym.The dress has a rating of 4.4 / 5 so I don’t know if size is the issue for all. The quality is decent but I have to return the product just because of its small size.
Pros
- Halara’s website is user-friendly. The categorization of activewear and leisure clothing is organized, making it easy to find specific items like leggings, dresses, and workout gear.
- Wide range of color options was available, with products displayed by women of color. Even though most of the models are skinny but that’s how it works on most of the platforms I guess.
- The free shipping on orders over $49 and a 30-day return policy is appealing.
- Halara has a strong presence on scamadviser and Trustpilot . An overall rating of 4.2 out of 5 from approximately 120 k+ reviews on Trustpilot favors the legitimacy of the brand.
Halara has also claimed their profile and invested in extra features on review platforms, which is very important to gain customers’ trust.
Cons
- Halara didn’t give a description of any dresses on their official website. That is a major drawback for me.
- The size options are very limited.
- Sometimes the quality of dresses and size charts are inaccurate.
- Halara charges ‘ fat tax’ which is a a very insensitive and controversial move.
Halara Shipping, Returns, and Customer Engagement
As someone who’s tried shopping online, I get how important it is to feel taken care of, especially when it comes to returns. Halara is a new company from China so like most of the new Chinese companies they don’t provide return labels right now.
It’s kind of a turn off as a buyer, especially since they don’t seem to respond much to reviews. But their shipping is quick which is a good thing. Overall, they have to work a lot on engaging with customers better and offering more support after they make a purchase.
Customer Reviews and Quality Concerns On Halara
Despite the high quality of many items, customers have reported issues with some products, including loose threads and items not matching their online photos. Some buyers claimed that some of the jeans and pants have a strong chemical smell and sizing issues.
However, if we believe in most of the customer reviews then Halara’s products generally offer a good mix of style, comfort, and functionality. But there are notable discrepancies in quality and sizing that potential buyers should be aware of. Before purchasing I’d suggest you go through customer feedback on specific items to get a pleasant shopping experience.
Here I have mentioned both positive and negative reviews given by customers so you can get a basic idea on what to expect.
POSITIVE REVIEWS
Customer Review 01
Rating: 4/5
“I recently bought a pair of leggings from Halara, and I’m really impressed! The fabric feels so soft and comfortable against my skin. Plus, the fit is perfect, exactly as described on the website. The delivery was also quick, which was a bonus. Overall, I’m very satisfied with my purchase and would definitely recommend Halara to my friends.”
Customer Review 02
Rating: 3/5
“I purchased a sports bra from Halara and while the design is cute, I was highly disappointed with the quality. After just a few washes, I noticed some stitching coming loose, which was a letdown. It’s still wearable, but I expected better durability for the price. Customer service was helpful when I reached out, but I wish the product had held up better.”
NEGATIVE REVIEWS
Customer Review 01
Rating: 2/5
“I ordered a pair of shorts from Halara, but unfortunately, they didn’t fit me well at all. The sizing chart on the website was a bit confusing, and the shorts ended up being too tight around the waist. I had to go through the hassle of returning them, which was disappointing. I wish the sizing was more accurate to avoid this kind of inconvenience.”
Customer Review 02
Rating: 2/5
“I had high hopes for the leggings I ordered from Halara, but I was left disappointed. While the fabric felt nice initially, after a few wears, it started to pill and lose its shape. It’s frustrating because I really liked the design, but the quality just didn’t hold up. I wouldn’t purchase from Halara again based on this experience.”
Halara Pricing and Offers
In terms of affordability, Halara clothing is competitively priced when compared to similar brands. However, they have ‘fat tax’ so plus-size items that may carry a higher price tag.
The brand frequently offers discounts and coupons, with new customers receiving a 20% discount on their first order, making it an desired option for the first time potential buyers.
Halara frequently offers bundle deals such as:
Buy 2 for $79 on select items .
Special offers on overalls: Buy 2 for $39 .
Work pants deal: Buy 3 for $59
Promotions and Deals:
Free card holder on orders $79+
A free waist bag for orders $139+ .
For shipping, there’s an attractive offer of free standard shipping on orders over $49 .
New users will get an unique opportunity to spin the lucky wheel by entering their email, offering a chance to win a free gift 8.
Halara Return Policy
Eligibility: Returns are accepted within 30 days of the delivery date, but there are exceptions, such as final sale items which cannot be returned.
Process: Initiating a return involves selecting items and refund method, mailing back the items, and waiting for the issuance of a refund.
Conditions: Halara reserves the right to decline returns that do not comply with their policy, the items need to be in their original packaging.
Refunds: Once an eligible return item is received and inspected, refunds are processed to the original payment method within 5 business days.
How Can I Contact Halara?
For inquiries, customers can reach out via the contact form or email at [email protected], with a response time aimed within 1-3 business days. The website has a low overall rating and a high percentage of negative reviews, Halara responds to 97% of negative reviews and typically replies to negative feedback in under 1 week.
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Halara Alternatives
I think we all can agree that the “fat tax” of Halara is quite offensive. So, if you don’t want to shop from them, I don’t blame you. Here are a few alternatives to Halara.
Comparative Brands: Brands like Loft have their size range up to 4XL and engage with influencers to better understand and cater to the plus-size market.
Affordable Alternatives: ‘Target’ and ‘Old Navy’ can be an alternative option for you that offer similar quality clothing at more affordable prices, (without the added cost for larger sizes, of course!)
Should I Buy From Halara or Not – Final Verdict
Halara got popular within a short time because of its effective social media strategy. The quality of their dresses are pretty good considering the price. But like most of the platforms they also have size and quality discrepancy.
Also, their ‘ fat tax’ is quite offensive to many customers. You can shop from them keeping all of these points in mind. Now talking about my personal experience, I might shop from them once again.
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